IBM Support

"A critical error occured in Controller Link ... Automation error ... CoCreateInstance(ControllerXLDisp.MsgPusher) failed with 0x80070002" after uninstalling Controller 10.1.1 client, for example downgrading to Controller 10.1.0 client

Troubleshooting


Problem

Customer is changing Controller version, for example downgrading from Controller 10.1.1 to 10.1.0. Customer uninstalls 10.1.1 client from device (e.g. desktop PC) and then installs Controller 10.1.0 client (CCRLocalClient.MSI). Afterwards, user launches Controller. User tries to use Excel-based functionality. User receives error message.

Symptom


IBM Cognos Controller Link
A critical error occured in Controller Link, probably due to missing file(s),
and you won't be able to work with it.

Please contact your system administrator.

Error Descr:
Automation error
The system cannot find the file specified.
[OK]

==============================================
IBM Cognos Controller Link
CoCreateInstance(ControllerXLDisp.MsgPusher) failed with 0x80070002
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21600957

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