Troubleshooting
Problem
Attempts to create the IBM Informix IDS service on Microsoft Windows fails with error "Failed on initializing Disk Space and Shared Memory" for IBM Rational Synergy.
Symptom
Following a Rational Synergy install, the Informix IDS service does not start and the Informix Server Creation process will fail.
The Informix Server creation process shows the following messages:
Initializing Disk Space and Shared Memory, please wait .................................
ERROR: Failed on initializing Disk Space and Shared Memory.
Clean up database server's files....The Windows Event Viewer may show entries such as;
error:1069: The service did not start due to a logon failureIf you try subsequently to create a database server using the
ccmsrv create command, this will fail with similar error messages.
[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.1;7.1.0.1;7.1.0.2;7.1.0.3;7.1.0.4;7.1.0.5;7.1.0.6;7.1a;7.2;7.2.0.1;7.2.0.2;7.2.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
11 June 2026
UID
swg21600308