IBM Support

IBM Sterling B2B Integrator does not start after successful install

Troubleshooting


Problem

Starting Sterling B2B Integrator throws an error in the security.log ``ERROR No version record found in IBM Sterling B2B Integrator database.``

Symptom

security log shows

[2012-06-20 17:32:16.264] ERROR No version record found in IBM Sterling B2B Integrator database.
[2012-06-20 17:32:16.264] ERROR LM.refresh run caught Exception [2012-06-20 17:32:16.264] ERROR [1340202736264] null
[2012-06-20 17:32:16.264] ERRORDTL
[1340202736264]java.lang.NullPointerException
at java.util.StringTokenizer.<init>(StringTokenizer.java:83) at java.util.StringTokenizer.<init>(StringTokenizer.java:61) at com.sterlingcommerce.security.lc.LM.loadMap(LM.java:3048) at com.sterlingcommerce.security.lc.LM.refresh(LM.java:3642) at com.sterlingcommerce.security.lc.LM.<clinit>(LM.java:4122) at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200) at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:271)
at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:231)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.startup(PassPhrase. java:201)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.main(PassPhrase.jav a:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.jav a:60)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor Impl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at
com.sterlingcommerce.woodstock.noapp.NoAppLoader.main(NoAppLoader.java:8 2)

[2012-06-20 17:32:16.264] ERROR 000000000000 GLOBAL_SCOPE LM.refresh run caught Exception
java.lang.NullPointerException
at java.util.StringTokenizer.<init>(StringTokenizer.java:83) at java.util.StringTokenizer.<init>(StringTokenizer.java:61) at com.sterlingcommerce.security.lc.LM.loadMap(LM.java:3048) at com.sterlingcommerce.security.lc.LM.refresh(LM.java:3642) at com.sterlingcommerce.security.lc.LM.<clinit>(LM.java:4122) at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200) at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:271)
at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:231)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.startup(PassPhrase. java:201)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.main(PassPhrase.jav a:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.jav a:60)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor Impl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at
com.sterlingcommerce.woodstock.noapp.NoAppLoader.main(NoAppLoader.java:8 2)
[2012-06-20 17:32:16.264] ERROR ************************************* [2012-06-20 17:32:16.264] ERROR License check failed at 0
[2012-06-20 17:32:16.279] ERROR Exception:
java.lang.NullPointerException
at java.util.StringTokenizer.<init>(StringTokenizer.java:83) at java.util.StringTokenizer.<init>(StringTokenizer.java:61) at com.sterlingcommerce.security.lc.LM.loadMap(LM.java:3048) at com.sterlingcommerce.security.lc.LM.refresh(LM.java:3642) at com.sterlingcommerce.security.lc.LM.<clinit>(LM.java:4122) at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:200) at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:271)
at
com.sterlingcommerce.woodstock.util.DbConnectionTest.runTest(DbConnectio nTest.java:231)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.startup(PassPhrase. java:201)
at
com.sterlingcommerce.woodstock.ops.server.PassPhrase.main(PassPhrase.jav a:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.jav a:60)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessor Impl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at
com.sterlingcommerce.woodstock.noapp.NoAppLoader.main(NoAppLoader.java:8 2)

[2012-06-20 17:32:16.279] ERROR

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2.4","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21599288

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