Troubleshooting
Problem
User clicks "Company" - "Data Entry - Company Journals". User makes choices, and enters data. User clicks 'save'. User receives error.
Symptom
The on-screen error may be slightly different, but it will include the following text: 
(0x800A0CAE): Connection object cannot be explicitly closed while in a transaction.
Example - Scenario #2:
Screen:
Event Viewer (Application log):
There are several VBRuntime errors, including the following:
~~~~~~~~~~~~~~~~~~~~~~~
Error No=-2147217873
ORA-00001: unique constraint (<schemaname>.PKC_XBJH) violated
Error No=3246
Description=connection object cannot be explicitly closed while in a transaction
Error No=3246
Description=connection object cannot be explicitly closed while in a transaction
~~~~~~~~~~~~~~~~~~~~~~~
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21584745