IBM Support

Accessing the login page results in error 500

Troubleshooting


Problem

Attempts to access the login page using IBM Rational Requirements Composer results in "An error has occurred while processing a server request. The server returned this error code: 500."

Symptom

Image:



The full error message is as follows:

An error has occurred while processing a server request. The server returned this error code: 500.

ID CRRRW7553E  A message that was received from the server indicates an error with no specific handler.

Unable to load /rm/service-document?dojo.preventCache=1327361536714 status:500

([object Object])@https://<server name>:9443/rm/web/_js/?include=A~&etag=Fnq0m1rC5_en_US:17 ()@https://<server_name>:9443/rm/web/_js/?include=A~&etag=Fnq0m1rC5_en_US:17 (-2)@https://<server_name>:9443/rm/web/_js/?include=A~&etag=Fnq0m1rC5_en_US:17

URL: /rm/service-document

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: com.ibm.rdm.fronting.server.exception.UnexpectedResponseException: CRRRS1008E JTS internal error

com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:310)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

root cause

java.lang.RuntimeException: com.ibm.rdm.fronting.server.exception.UnexpectedResponseException: CRRRS1008E JTS internal error

com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.recalculateRepositoryState(RepositoryAccessManager.java:187)

com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.initialize(RepositoryAccessManager.java:83)

com.ibm.rdm.fronting.server.bootstrap.RRSAppInitializer.init(RRSAppInitializer.java:101)

com.ibm.team.jfs.app.servlet.AppContainerServlet.executeAppInitializers(AppContainerServlet.java:442)

com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

root cause

com.ibm.rdm.fronting.server.exception.UnexpectedResponseException: CRRRS1008E JTS internal error

com.ibm.rdm.fronting.server.exception.RRSException.newUnexpectedResponseException(RRSException.java:47)

com.ibm.rdm.fronting.server.core.internal.HttpClientWrapperService.sendHttpRequest(HttpClientWrapperService.java:727)

com.ibm.rdm.fronting.server.core.internal.HttpClientWrapperService.getResource(HttpClientWrapperService.java:239)

com.ibm.rdm.fronting.server.services.configurations.ConfigurationsServiceHelper.getConfigurationVersion(ConfigurationsServiceHelper.java:197)

com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.recalculateRepositoryState(RepositoryAccessManager.java:164)

com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.initialize(RepositoryAccessManager.java:83)

com.ibm.rdm.fronting.server.bootstrap.RRSAppInitializer.init(RRSAppInitializer.java:101)

com.ibm.team.jfs.app.servlet.AppContainerServlet.executeAppInitializers(AppContainerServlet.java:442)

com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:264)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:76)

javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.33 logs.

Apache Tomcat/5.5.33

Cause

The database server or instance hosting the Jazz Team Server database has not started.

Resolving The Problem

Start the database server or instance.

Refer to your vendor documentation for information on starting the database server.

[{"Product":{"code":"SSWMEQ","label":"Rational Requirements Composer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Team Server","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"3.0.1;3.0.1.1;3.0.1.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21578985

Page Feedback