Troubleshooting
Problem
After providing the necessary information and credentials to use the common viewer applet, it does not start.
Symptom
The following informational message pops up:
An add-on for this website failed to run. Check the security settings in Internet Options for potential conflicts.
And the following message is displayed instead of the common viewer applet:
- Java is not supported by your browser.
[{"Product":{"code":"SSWLLY","label":"Content Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Viewer Applet","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.6","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21578123