Troubleshooting
Problem
You receive error message "Invalid username or password" when you log in to IBM DOORS with the reset temporary Administrator password.
Symptom
You forget the DOORS administrator password. Then, you follow the technote 1324457: How to reset the Administrator password in IBM ERM DOORS to generate the V2 key for the one-time Administrator password. However, you receive the "Invalid username or password” error when you try to log in to DOORS with user Administrator with the one-time password.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000CiyNAAS","label":"DOORS-\u003EAdmin password reset"},{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000CiyNAAS","label":"DOORS-\u003EAdmin password reset"},{"code":"a8m50000000L3D6AAK","label":"DOORS"},{"code":"a8m50000000CiyNAAS","label":"DOORS-\u003EAdmin password reset"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"}]
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Document Information
Modified date:
09 June 2023
UID
swg21576495