Troubleshooting
Problem
IBM APM 8.1 OS agent is sending events to Event Integration Facility receiver, with hostname field populated with an IP address, instead of actual agent's hostname.
Symptom
1)
Here is an example of an EIF event taken from the pdcollect data collected from the OS agent; it shows that an IP address is being provided as the value of the hostname slot, instead of the hostname that is used in the agent's managed system name:
EIFE: <EIFEVENT><TMZDIFF>-28800</TMZDIFF><TENANTID>5ABE-3FCF-4F36-230D-1C4E-0731-F9DD-7E33</TENANTID><HOSTNAME>[hostname here]</HOSTNAME><IPADDRESS></IPADDRESS><NODENAME>[hostname here]:LZ</NODENAME><PRODUCT>LZ</PRODUCT><VERSION>06.35.14</VERSION><EIFDATA><![CDATA[ITM_Linux_System_Statistics;source='ITM Agent: Private Situation';sub_source='[hostname here]:LZ';situation_name='avq_reboot_rlzc_redhat_std';situation_type='S';situation_origin='[hostname here]:LZ';situation_origin_uuid='xxxxxx';situation_time='02/10/2020 15:00:01.000';situation_status='Y';situation_thrunode='[hostname here]:LZ';integration_type='U';appl_label='A:P:S';hostname='[IP address here]';origin='xxxxx';adapter_host='xxxxx';severity='F
EIFE: <EIFEVENT><TMZDIFF>-28800</TMZDIFF><TENANTID>5ABE-3FCF-4F36-230D-1C4E-0731-F9DD-7E33</TENANTID><HOSTNAME>[hostname here]</HOSTNAME><IPADDRESS></IPADDRESS><NODENAME>[hostname here]:LZ</NODENAME><PRODUCT>LZ</PRODUCT><VERSION>06.35.14</VERSION><EIFDATA><![CDATA[ITM_Linux_System_Statistics;source='ITM Agent: Private Situation';sub_source='[hostname here]:LZ';situation_name='avq_reboot_rlzc_redhat_std';situation_type='S';situation_origin='[hostname here]:LZ';situation_origin_uuid='xxxxxx';situation_time='02/10/2020 15:00:01.000';situation_status='Y';situation_thrunode='[hostname here]:LZ';integration_type='U';appl_label='A:P:S';hostname='[IP address here]';origin='xxxxx';adapter_host='xxxxx';severity='F
2)
<hostname>_lz_klzagent_<timestamp>.log file shows:
kraarpc.cpp,724,"IRA_DeriveHostname") Derived <[IP address here]> as the hostname.
...
krabvald.cpp,110,"KRA_ValidateNodeNameSubstr") Validation of node name substring "IRA_SetHostname" with value "[IP address here]" is successful.
krabvald.cpp,124,"KRA_ValidateNodeNameSubstr") Exit: 0x0
kraafmgr.cpp,1455,"IRA_SetHostname") Setting hostname to [IP address here].
kraarpc.cpp,724,"IRA_DeriveHostname") Derived <[IP address here]> as the hostname.
...
krabvald.cpp,110,"KRA_ValidateNodeNameSubstr") Validation of node name substring "IRA_SetHostname" with value "[IP address here]" is successful.
krabvald.cpp,124,"KRA_ValidateNodeNameSubstr") Exit: 0x0
kraafmgr.cpp,1455,"IRA_SetHostname") Setting hostname to [IP address here].
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"Component":"OS agent","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.1.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
TS003335676
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Document Information
Modified date:
18 February 2020
UID
ibm11956759