Troubleshooting
Problem
An error dialog box is posted at the early stage when trying to install IBM FileNet IDM Desktop.
Symptom
The error dialog box shows:
InstallShield
1628: Failed to complete installation
[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IDM Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21575666