Troubleshooting
Problem
Sterling Control Center does not start after you copy across some files from the /conf folder between two installs.
Symptom
CCTR023E Start Service failed.
CSVC001E Initialization failed.
CSVC001E Initialization failed.
CUSR009E Error while loading user. The user definition file name is ..\conf\users\named_file.xml
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.1.0.1;6.1;6.0.0.1;6.0;5.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
TRB2420
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Document Information
Modified date:
17 December 2019
UID
swg21560974