Troubleshooting
Problem
IBM Engineering Requirements Management DOORS Web Access database explorer keeps loading for a long time after login
Symptom
Symptom 1:
After login, some projects/folders/modules are displaying loading status for a long time
Symptom 2:
Interop log is showing "Shutting down: clear cache and update broker" frequently (for example every 7 seconds)
Tue Jan 7 10:32:37 2020 (69)
Log: 0.2 Level: 8 Shutting down: clear cache and update broker
Tue Jan 7 10:32:44 2020 (53)
Log: 0.2 Level: 8 Shutting down: clear cache and update broker
Tue Jan 7 10:32:51 2020 (56)
Log: 0.2 Level: 8 Shutting down: clear cache and update broker
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
ibm11918761