PH11495: DSNX881I MESSAGE REPORTS "UNHEALTHY COMPONENT DETECTED..MESSAGE STATUS ON COMPONENT FSP AT LOCATION .... IS WARNING"

APAR status

• Closed as documentation error.

Error description

• Message DSNX881I message may occur in DB2MSTR describing the
  following issue:
  DSNX881I  +201 W 194 (....) Magneto Issue...
  Unhealthy component detected..Message Status on component fsp
  at location .... is WARNING"
  In the context of the field service processor (fsp) the issue
  for which the message from above has been submitted may be
  closed automatically (because it was resolved). However, there
  is no DSNX881I message reporting the closure of the issue.
  
  The message specified above is just one example of a hardware
  (HW) issue on the IIAS platform where customers of the
  Accelerator contact IBM support to determine whether the HW
  issue still applies. In many cases such issues are related to
  delayed responses of IIAS components. After a few minutes, the
  response is notified internally and the corresponding issue is
  closed again. However the customer is left behind in
  uncertainty.
  
  Additional keywords:
  DXNX881I IIAS HW hardware apissues MAGNETO ISSUE DT033841
  GH/.../Customer-Cases/issues/692
  TS015820991 TS013428261 TS011370186 TS011338740 TS014788107
  TS004455864 TS003610990 TS003312187 TS002531289 TS002527210
  

Local fix

• Contact IBM support to get a monitoring script installed that
  makes the information about opened and closed issues contained
  in the internal IIAS issue logs available.
  Additionaly, we recommend to activate the Call-Home feature for
  early involvement of the IBM hardware support to avoid delays
  and maintain the system's stability.
  

Problem summary

• Problem Summary:
  See APAR Error description.
  
  Users Affected:
  Customers using the Accelerator on the IIAS platform.
  
  Problem Scenario:
  See APAR Error description.
  
  Problem Symptoms:
  See APAR Error description.
  

Problem conclusion

• The issue has been fixed with Accelerator maintenance level
  7.5.11.
  For the most frequent hardware-related DSNX881I messages
  mentioning MAGNETO issues, now both the opening and the closure
  of the issue are reported on the DB2MSTR console.
  Upgrade your accelerator environments accordingly.
  
  For a complete overview of all hardware-related issues having
  been opened / closed, customers should consider to contact IBM
  support for subsequent installation of the monitoring script.
  
  For a complete overview of all hardware-related issues having
  been opened / closed, customers should consider to contact IBM
  support for subsequent installation of the monitoring script.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels