Troubleshooting
Problem
User clicks 'Group - Reports - Trial Balance with Drilldown'. User chooses parameters, and clicks 'Preview'.
An error appears.
Symptom
Standard Error
Error Details:
Source: FrangoDirect.TrialBalanceD.GetCrossTabReportData#System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.InvalidCastException: Unable to cast object of type 'System.Collections.Generic.List`1[System.String]' to type 'System.String[]'.
at Cognos.Controller.Proxy.CCRWS.TrialBalanceNYKOMOB_GetCrossTabReportData(String sGuid, String sUser, Int32 lLocaleID, String sPerAkt, String sKoncTyp, String sGroup, String sClosVer, String sContVer, Boolean bConsolAjtAsBase, String sCurType, String sCurrencyCode, Object varCompanies, String sForms, Object varDims, Boolean bFiveColumnLayout, Boolean bShowConsGroup, Boolean bElimSeparate, Boolean bShowEmptyCompanies, Boolean bShowEmptyLines, Boolean bShowZeroValues, Boolean bBTypesAsReportedValues, String sClosingVersionForReportedValues)
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.InvalidCastException: Unable to cast object of type 'System.Collections.Generic.List`1[System.String]' to type 'System.String[]'.
at Cognos.Controller.Proxy.CCRWS.TrialBalanceNYKOMOB_GetCrossTabReportData(String sGuid, String sUser, Int32 lLocaleID, String sPerAkt, String sKoncTyp, String sGroup, String sClosVer, String sContVer, Boolean bConsolAjtAsBase, String sCurType, String sCurrencyCode, Object varCompanies, String sForms, Object varDims, Boolean bFiveColumnLayout, Boolean bShowConsGroup, Boolean bElimSeparate, Boolean bShowEmptyCompanies, Boolean bShowEmptyLines, Boolean bShowZeroValues, Boolean bBTypesAsReportedValues, String sClosingVersionForReportedValues)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11846455