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FTP communication - ERROR: CSocket::Receive failed: Unknown Explanation - GXS VAN connection point - Sterling Gentran:Server for Microsoft Windows

Troubleshooting


Problem

ERROR: CSocket::Receive failed: Unknown Explanation Connecting to GXS / OpenText / GE van

Symptom

"ERROR: CSocket::Receive failed: Unknown Explanation" when doing an FTP Send session to GXS EDI*Express in Active FTP mode. 
ERROR: AtmReadStream returned 0 
Gentran:Server for Windows correctly reconnects to the FTP host but does not resend all data. 
Messages sent prior to the error and for which a FTP code "226[20]Closing[20]data[20]connection.[20]Requested[20]file[20]action[20]successful." was received from the FTP Host are not resent. However, those messages are not regarded as received by the FTP Host and cannot be found on the Host server.

[{"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.3.1;5.3;5.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

PRI9619

Document Information

Modified date:
16 June 2018

UID

swg21541854