Troubleshooting
Problem
User launches Excel. User clicks 'Add-Ins', and then 'Controller - Log on'. User logs onto Controller. User clicks 'Controller - Data Entry'. User chooses a form and clicks 'open'. User enters some data (numbers) and presses "save". Everything seems to work OK. User then re-opens the same data entry form in the exact same way. However, none of their data/figures appears - it looks like none of the changes were saved.
Symptom
It may appear that the problem only affects some users, because it will only affect those users who choose to open forms from directly inside Excel itself.
- The problem does not affect those users who open forms from within Controller.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
swg21506469