Troubleshooting
Problem
The GTP failed with an error message after import the Planning application to a new server
Symptom
The following error messages are generated:
"The Go To Production process failed.
plk.ContentManagerService:
SOAP-ENV:Fault
faultcode: Client
faultstring: CM-REQ-4342 An error occurred with the client.
detail
bus:exception
severity: error
errorCode: cmEmptySelection
bus:message
messageString: CM-REQ-4032 There are no objects in the location "/Public Folders/.....".
More information MAY be contained in the 'biBusHeader' object"
or
PlanningErrorLog:
CM-REQ-4342 An error occurred with the client
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21505329