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'Security Error 1 ... ValidateNativeUser' when using Controller

Troubleshooting


Problem

User receives error when using Controller.
 
Example #1:
User runs/refreshes/F9 an existing Excel link spreadsheet. User receives an error message.

Symptom

Example #1
Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchComp#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Error 1
at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ValidateNativeUser(SoapMessage message)...
<...>


Example #2

Application does not support just-in-time (JIT)
debugging. See the end of this message for details.

************** Exception Text **************
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Error 1
   at Cognos.Controller.Proxy.SoapExtension.ServerExtension.ProcessMessage(SoapMessage message)
   at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)
   at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()
   at System.Web.Services.Protocols.WebServiceHandler.Invoke()
   at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
   --- End of inner exception stack trace ---
   at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String methodname, Object[] parameters)
   at Cognos.Controller.Proxy.Light.WSLight.UserManager_GetCurrentUsers(String sGuid, String sUser)
   at Cognos.Controller.Direct.UserManagerD.GetCurrentUsers()
   at Cognos.Controller.Forms.Common.UserManager.CheckIfCurrentUserIsLoggedInToExcel()
   at Cognos.Controller.Forms.Common.fFrmCommonFunc.ClearCacheOnExit(Int32 appID)
   at Cognos.Controller.Forms.ControllerMDI.ControllerMDI_Closing(Object sender, CancelEventArgs e)
   at System.Windows.Forms.Form.OnClosing(CancelEventArgs e)
   at System.Windows.Forms.Form.WmClose(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21504977

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