Troubleshooting
Problem
If you try to start the Planner or Exelerator on Cognos Express ( On BI Server try to connect from client to Cognos Connection) you get "Error" 'Connection refused: connect'. Most time you have DNS issue or maybe an wrong Domain name suffix.
Symptom
When you try to connect to BI Server or over Cognos Express any App like Planner Turbo Integrator etc...
You get on Cognos Express:
Error
'Connection refused: connect'
WHILE [CCLMsg: system text=fetching app XML file for 'provagent 8.4'from 'http://localhost:19300/pmpsvc/rcp_updates/provagent_8.4_app.xml"]
On Cognos BI
Error
'Connection refused: connect'
Can't connect to BI Server....
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;8.4.1;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
30 April 2025
UID
swg21504942