IBM Support

"An error occurred while trying to access the server" and "Error No=3706...Provider cannot be found. It may not be properly installed" launching Controller

Troubleshooting


Problem

User launches Controller. User receives an error message.

Symptom

Screen:

Error


An error occurred while trying to access the server
[OK]

Event Viewer (Application Log)


  • Example #1:
Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 05/07/2011
Time: 13:56:59
User: N/A
Computer: SERVERNAME
Description:
The VB Application identified by the event source logged this Application FrServerB: Thread ID: 5168 ,Logged: Error occured at 05/07/2011 13:56:59 in FrServerB, Error No=3706, Source=FrServerB.ServerInfo.GetDBRelease, Description=Provider cannot be found. It may not be properly installed., HelpFile= HelpContext=0
  • Example #2:
Error occured at 24/05/2012 13:49:48 in IBM Cognos Controller, Error No=5, Source=FrangoDirect.ServerInfoD.GetDBRelease#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x800A0E7A): Provider cannot be found. It may not be properly installed.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21504544

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