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Upgrading Rational DOORS Web Access results in "ssl_error_rx_record_too_long" error

Troubleshooting


Problem

After upgrading to IBM Rational DOORS Web Access version 1.4.0.4, you get an error message: SSL received a record that exceeded the maximum permissible length - (ssl_error_rx_record_too_long).

Symptom

You will discover that the security connection under HTTPS is no longer working.

A connection under http (non-secure) is possible.

SSL was working on a previous version of Rational DOORS Web Access.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.4.0.4;1.4.0.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21504480