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"An error occurred... Index was outside the bounds of the array... ControllerReportNetService" launching Controller 10.1 after enabling Cognos 8 security

Troubleshooting


Problem

Administrator reconfigures Controller to change security method from the default ("Native") to "Cognos8". As part of this, the setting for "Allow anonymous access" is changed from the default ("True") to "False". After restarting the Cognos report service, user launches Controller. User receives error message.

Symptom

Screen:
An error occurred while trying to access the server

Event Viewer (Application Log):
"Error occured at 23/06/2011 08:45:37 in IBM Cognos Controller, Error
No=5, Source=FrangoDirect.ConnectionDirect.
GetUserInfo#ControllerProxyClient, Description=System.Web.Services.
Protocols.SoapException: Server was unable to process request. --->
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at Cognos.Controller.Proxy.ControllerReportNetService.RepNet.
GetUserInfo(String sGuid, String sUser, String passportId)
at Cognos.Controller.Proxy.CCRWS.GetUserInfo(String sGuid, String
sUser, String passportId)
--- End of inner exception stack trace ---"

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21503593

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