IBM Support

Corporate users are not listed in DOORS or cannot login to DOORS, when corporate LDAP server is configured with Custom DN

Troubleshooting


Problem

When the Corporate LDAP server has a customized naming attribute which is used as the Corporate User DN (Distinguished name), a new DN for corporate users is created in IBM Rational Directory Administration.

Symptom

If the corporate LDAP server is configured with Rational Directory Server and DOORS, then:

  • All corporate users and groups will be listed in Rational Directory Administration.
  • The properties of all corporate groups will be visible in Rational Directory Administration.
  • The properties of all corporate users will not be visible in Rational Directory Administration.
  • Corporate users will not be able to log in to DOORS (when DOORS is configured with the Rational Directory Server.)
  • When logged in as 'administrator' and if a search is run on corporate users. None of the corporate users will be listed in the DOORS user search.
  • When logged in as 'administrator' and if a search is run on corporate groups. All the corporate groups will be listed in the DOORS group search.

[{"Product":{"code":"SS4AKG","label":"Rational Directory Server"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"General Information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.0;5.1;5.1.0.1;5.1.0.2;5.2;5.2.0.1","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Directory Server","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.2;9.2.0.1;9.2.0.2;9.2.0.3;9.2.0.4;9.2.0.5;9.3;9.3.0.1;9.3.0.2;9.3.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21503110

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