Troubleshooting
Problem
User runs a report which is configured to use Optimise2 (ERO). User receives error message.
Symptom
Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient
Description: System.Web.Services.Protocols: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E14): ORA-29283: invalid file operation
ORA-06512: at "SYS.UTL_FILE", line 488
ORA-29283: invalid file operation
ORA-06512: at line 100 Server: <servername> Share: <sharename> User: <username> Psw: ***** Transfer: 1 Prefix:.......
<..........>
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21501368