Question & Answer
Can I change and attribute if the length is exceeded when using E-mail Listener?
When processing an e-mail through e-mail listener – the following error could appear:
Error creating staging table entry for address <address> and mail server <mail server>. Please review the Maximo log file for more details.
Psdi.util.MXApplicationException BMXAA4049E – The value specified ….. exceeds the maximum field length.
at psdi.util.MaxType.checkLength(MaxType.java 517)
at psdi.util.MaxType.setvalue(MaxType.java 439)
at psdi.umbo.MboValue._setvalue(MboValue.java 439)
at psdi.mbo.MboValue.setValue(MboValue.java 1171)
To resolve this issue, the following attributes will need to be changed:
1) Go To – System Configuration – Platform Configuration – Database Configuration – Access the INBOUNDCOMM table.
Attributes CC and BCC will have to be increased from 255 to a desired length. In this example it was increased to 1000:
2) Turn on Admin Mode – Apply Configuration Changes – Turn Off Admin Mode and test the listener with more than 255 characters in to CC, BCC fields.
17 June 2018