Troubleshooting
Problem
Remote scanning using scanner freezes or stops when using Internet Explorer 8 or later.
Symptom
Additional symptoms include:
- The web page may crash and recover (close and quickly reopen).
- The freeze may occur during or after scanning the first page.
[{"Product":{"code":"SSZRWV","label":"IBM Datacap"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.0;8.0.1;8.0.0;7.6;7.5 SP1;7.5;7.1 SP1;7.1;6.5;6.2;6.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21500151