IBM Support

Unable to retrieve documents

Troubleshooting


Problem

Intermittently when viewing documents stored in ECM Centera the retrieval fails via FileNet Content Engine

Symptom

When viewing documents, intermittently, users receive the following error. If the error is received a second attempt may succeed. On occasion the document is retrieved but pages may be missing. For example a five page document is retrieved but only the first four pages display.

The stack trace error is as follows:

Getting document content has failed.<br>com.filenet.api.exception.EngineRuntimeException;Fixed Content Provider open operation failed. Provider: [com.filenet.engine.content.fcprovider.centera.CenteraFCP(21)]SeqN[0] Referral: [version(hex)=10001; checksum(hex)=170a; mode=1; flags=0;contentID={<GUID>}; clipID=<CLIPID>;numContentElements=2;Tag[0]=>ceSeqNum[1];][Code=null]...Object Reference [DOCUMENT:1]ID"{<GUID>}" in ObjectStore "{<OS GUID>}";OMFC/Document/GetContent//CONTENT_FCP_OPERATION_FAILED_ON_OPEN

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"4.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSRS7Z","label":"IBM Content Manager Enterprise Edition"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21497266

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