IBM APM 8.1.4 : TMOUT variable should not be set when you run the APM server install.sh script

Troubleshooting

Problem

After installing the IBM Application Performance Management SERVER v8.1.4 on Linux, you are seeing that not all APM server processes or services are started; some are stopped and could not be started; some services are also missing.

Example:

[root@<host>#‌ apm status

Service ksy is started (PID 15914).

Service kafka is started (PID 17764).

Service spark is started (PID 18330).

Service txagent is started (PID 21828).

Service scr is started (PID 23345).

Service oidc is started (PID 23570).

Service server1 is started (PID 23910).

Service min is started (PID 24722).

Service apmui is started (PID 25730).

Service oslc is stopped.

Service uviews is started (PID 31552).

Symptom

Not all the 16 processes expected to be available on a APM 8.1.4 server are defined and installed. Installation is incomplete.

/opt/ibm/ccm/logs/apm-server-install_<date>.log

simply ends with the line:

...

Executing com.ibm.apmsaas.CreateTablesFromODI, details in /opt/ibm/ccm/logs/PrefetchDB_create_from_ODI.log

Service oslc is stopped. Such service is unable to start .. From oslc_pm/logs , there is this error reported:

KASPR005E The OSLC-PM Service Provider could not connect to the Registry Services server. All KAS_REGISTRY_SERVICES_URL_xxx parameters must be defined.

/opt/ibm/ccm/logs/apm-verbose.log

shows:

[15444] Service oslc is stopped.

Starting service oslc

apm_start returns 2

Processing. Please wait...

Starting the Tivoli Enterprise Monitoring Automation Server...

Failure: Agent failed to start. Check the agent start log.

Executed /opt/IBM/IPM8/ccm/oslc_pm/bin/itmcmd agent start as, rc=2

apm_start returns 2

/opt/ibm/ccm/oslc_pm/logs/<host>_as_<timestamp>.log

shows:

KASSRV032 Tivoli Enterprise Monitoring Automation Server startup complete.

KASE058 Using default KAS_REGISTRY_SERVICES_TIMEOUT_GET timeout 120 second(s).

KASE058 Using default KAS_REGISTRY_SERVICES_TIMEOUT_POST timeout 120 second(s).

KASE058 Using default KAS_REGISTRY_SERVICES_TIMEOUT_DELETE timeout 120 second(s).

KASE050 Web Service Started... Service Name kas_srv_kas.

KASS001 Program provider.bin is started.

KASPR039E The configuration setting KAS_REGISTRY_SERVICES_URL_PROTOCOL is missing.

KASPR005E The OSLC-PM Service Provider could not connect to the Registry Services server. All KAS_REGISTRY_SERVICES_URL_xxx parameters must be defined.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m500000008axGAAQ","label":"APM Server"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"8.1.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

TS003252906

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Document Information

Modified date:
08 April 2020

UID

ibm11569663

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