Troubleshooting
Problem
Attempts to edit user profile information in IBM Rational Team Concert after a recent upgrade results in failure saving user.
Symptom
When trying to edit a user profile in the web user interface, the following error will be seen:
Saving user failed.ID CRJAZ1534E
"more than one mapping for item with id _yTqC4GIiEeCTooVZiOGEjg"
In the jazz.log, the corresponding error will be found:
2011-04-10 09:33:22,278 [jazz: AsynchronousTaskRunner-2] ERROR com.ibm.team.repository - CRJAZ1455E Error encountered when synchronizing user data between servers in the background. The synchronizer will silently continue to attempt to synchronize the data.
com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Internal Server Error
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Team Server","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"3.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21496228