Troubleshooting
Problem
Attempts to upload license keys to the IBM Rational Jazz Team Server results in zero licenses available to be assigned.
Symptom
On the License Key Management page in Rational Team Concert, the license will show zero licenses total and zero available to be assigned.
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Cause
This occurs because the number of licenses purchased needs to be entered into the License Key Management.
Resolving The Problem
The following steps will help to properly upload a license key.
- Click Edit to bring up the Configure Client Access License Keys screen on the main License Key Management page, under Client Access License Types,
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- Enter the amount of licenses purchased.
Note: Ten licenses were entered in the image below.
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- Click on Finish to finalize the changes
You should now see the correct amount displayed on the License Key Management page, and be able to assign the licenses to users.
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Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki. |
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Product Synonym
Rational Team Concert;Rational Quality Manager
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Document Information
Modified date:
16 June 2018
UID
swg21495943