IBM Support

IBM Spectrum Protect for Virtual Environments (Data Protection for VMware) - file recovery from full VM - statement of minimal support

Question & Answer


Question

Use of iSCSI initiator within a VMware guest for individual file recovery from a full VM image on an unsupported platform is provided on a minimal support basis as defined in this technote.

Cause

Link to Data Protection for VMware software requirements: IBM Spectrum Protect for Virtual Environments - All Requirements Doc.
Tip: The product now known as IBM Spectrum Protect was named IBM Tivoli Storage Manager in releases earlier than 7.1.3. To learn more about the rebranding transition, see: Tivoli Storage Manager branding transition to IBM Spectrum Protect.
 

Answer

"MINIMAL SUPPORT" DEFINITION
  • IBM Support accepts calls from customers that use the Mount component of the Data Protection for VMware Windows recovery agent with an iSCSI initiator to perform file-level recovery from a full VM image backup on the operating systems, distributions, and release levels listed in the following sections. This support applies only when you use the iSCSI initiator inside a Linux virtual machine guest to establish a connection to the recovery agent. It does not apply to using with a mount proxy to perform mount operations via the Data Protection for VMware user interface or to perform file recovery operations via the File Recovery portal
  • IBM Support not requires that the customer re-create the problem on an officially supported Microsoft Windows or Linux operating system before you call in for support
  • IBM Support ceases problem determination if the problem is determined to be unique to the operating systems, distributions, or release levels listed in the following sections. The problem must then be pursued with that distribution's provider or community.
 

OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR MINIMAL SUPPORT - IBM SPECTRUM PROTECT FOR VIRTUAL ENVIRONMENTS DATA PROTECTION FOR VMWARE 8.1

  • Linux - CentOS 6 and 7
  • Linux - Debian 7 and 8
  • Linux - Fedora 24 and 25
  • Linux - OpenSUSE 13 and 42
  • Linux - Scientific Linux 6 and 7
  • Linux - Ubuntu 14.04 and 16.04
 

OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR MINIMAL SUPPORT - TIVOLI STORAGE MANAGER FOR VIRTUAL ENVIRONMENTS DATA PROTECTION FOR VMWARE 7.1

  • Linux - CentOS 5 and 6
  • Linux - Debian 6 and 7
  • Linux - Fedora 19 and 20
  • Linux - OpenSUSE 13
  • Linux - Scientific Linux 5 and 6
  • Linux - Ubuntu 13, 14 and 14.04
Note: Tivoli Storage Manager 7.1 will reach End of Support at 31 December 2021.
See IBM Spectrum Protect and Tivoli Storage Manager Family Products with Support Extension contracts available.

SUPPORT CONSIDERATIONS

  • The iSCSI initiator is used with the Mount component of the Data Protection for VMware Windows recovery agent to achieve individual file recovery from full VM backup images; the Windows Mount acts as the iSCSI target and exposes (or presents) a snapshot of a backup copy of a disk to the iSCSI initiator, which in turn can read data from the exposed disk. The Data Protection for Windows recovery agent must be deployed on an officially supported platform.
  • This support statement is only pertinent to the use of an iSCSI initiator with the Mount component of the Data Protection for VMware Windows recovery agent as an iSCSI target. This support statement does not pertain to the use of the Data Protection for VMware Linux Mount product.
  • The iSCSI initiator and required open-iscsi administration utility, iscsiadm, are a prerequisite software requirement on all Linux distributions. As is the case with the officially supported distributions, support for installation of prerequisite software is outside of the scope of the minimal support outlined in this document.
  • The iSCSI initiator on Microsoft Windows 7 is installed by default; no additional software needs to be installed in a Windows 7 virtual machine guest, which is the target of a file recovery operation.
  • No IBM Tivoli Storage Manager components need to be installed in the virtual machine guest, which is the target of a file recovery operation (that is, the machine hosting the iSCSI initiator).
  • The iSCSI protocol allows the user to expose a disk over the TCP/IP protocol; in this specific case in order to expose a backup of a VMware virtual machine disk to a guest operating system running Linux or Microsoft Windows. Once the disk is exposed by using the iSCSI protocol, the process of mounting the logical partitions contained on the exposed disk to the operating system is outside of the scope of the supported outlined in this document. This includes partitions hosted on GUID Partition Table (GPT) disk partitions, partitions hosted on Windows dynamic disks, Linux Logical Volume Manager (LVM) managed partitions, and partitions managed by any other type of Microsoft Windows or Linux volume managers.
 

ADDITIONAL INFORMATION

For more technical information about using an iSCSI initiator with the Data Protection for VMware Windows recovery agent to achieve individual file recovery from full VM backup images, see iSCSI initiator with Tivoli Storage Manager Data Protection for VMware to perform individual file recovery.

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Document Information

Modified date:
05 November 2021

UID

swg21474116