Troubleshooting
Problem
While installing Cognos Now user might get an error message "error while loading shared libraries:libXm.so.3:"
Symptom
Unable to install Cognos Now on the server.
Cause
The error "error while loading shared libraries:libXm.so.3:" is because of the missing library/patch openmotif.
Environment
Unix
Resolving The Problem
Execute command
ldd issetup
The output of the command will contain information about the missing library.
ldd issetup
For example :-
linux-gate.so.1 => (0xffffe000)
libXm.so.3 => not found
libXt.so.6 => /usr/lib/libXt.so.6 (0xf7e91000)
libX11.so.6 => /usr/lib/libX11.so.6 (0xf7d5e000)
libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xf7d4f000)
libc.so.6 => /lib/libc.so.6 (0xf7bf2000)
libSM.so.6 => /usr/lib/libSM.so.6 (0xf7be9000)
libuuid.so.1 => /lib/libuuid.so.1 (0xf7be3000)
libICE.so.6 => /usr/lib/libICE.so.6 (0xf7bc8000)
libxcb-xlib.so.0 => /usr/lib/libxcb-xlib.so.0 (0xf7bc5000)
libxcb.so.1 => /usr/lib/libxcb.so.1 (0xf7ba7000)
libXau.so.6 => /usr/lib/libXau.so.6 (0xf7ba2000)
libdl.so.2 => /lib/libdl.so.2 (0xf7b9d000)
/lib/ld-linux.so.2 (0xf7f1e000)
Contact your Linux administrator to have him install the missing library to resolve the issue.
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Document Information
Modified date:
15 June 2018
UID
swg21472623