Troubleshooting
Problem
IBM Cognos Planning Contributor Jobs remain in a QUEUED status, even though the Job Server Cluster is monitoring all job containers. When an attempt is made to re-start the Cognos Services on the Job servers in Cognos Configuration, the Planning service does not shut down, or will not re-start.
Symptom
In Windows Services on one or more job servers, the Planning service 'Cognos 8 Planning' or 'IBM Cognos 8 Planning 8.4' is in a status of 'stopping' or 'starting'
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1;8.4;8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
swg21471006