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Testing SOQ/TDI Services in Set Access Permission Wizard result in HTTP 503 error during DOORS HP Quality Center Integration

Troubleshooting


Problem

While running the Set Access Permission Wizard after installing IBM Rational DOORS Quality Center Integration (QCI), the error "HTTP status 503: Service Unavailable" occurs during the testing SOQ/TDI Services steps.

Symptom

Error message shows as below:

"--- Testing Services ---


Testing SOQServices

Failed - System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Telelogic.DOORS.TDIntegration.SOQServices.IntegrationWebService.DiagnosticPing()

at Telelogic.DOORS.TDIntegration.Windows.Forms.TestServicesPage.TestServices()

Testing TDIServices

Failed - System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Telelogic.DOORS.TDIntegration.TDIServices.DOORSTDIService.DiagnosticPing()

at Telelogic.DOORS.TDIntegration.Windows.Forms.TestServicesPage.TestServices()

Failed - HttpStatusCode 503 (ServiceUnavailable)

--- Testing Services End ---"

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Configuration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.5;3.5.0.1;3.5.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21469825

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