Troubleshooting
Problem
Attempts to use Windows desktop single sign-on (SPNEGO) with WebSEAL result in an error.
Symptom
When attempting to use SPNEGO SSO to WebSEAL, the user sees the error
HPDIA0220I Authentication requires continuation before completion status can be determined.
Cause
As outlined in the Problem Determination Guide,
http://publib.boulder.ibm.com/infocenter/tivihelp/v2r1/index.jsp?topic=/com.ibm.itame.doc_6.1/am61_problem193.htm
this error usually occurs when the password used to encrypt the SPNEGO authentication data and the password being used by the Web security server to decrypt the SPNEGO authentication data are not synchronized.
However, another scenario which is not mentioned in the Problem Determination Guide which can also cause this issue is if the times are not synchronized on the various servers. Ensure that the times (taking account date and timezone too) are the same on the domain controllers, WebSEAL servers, and the clients.
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Document Information
Modified date:
16 June 2018
UID
swg21469333