IBM Support

SE36652 - CAN NOT FIND SOFTPHONE INSTALLER IN USER PROGRAMS CATALOG

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 APAR (Authorized Program Analysis Report)

Abstract

CAN NOT FIND SOFTPHONE INSTALLER IN USER PROGRAMS CATALOG

Error Description

The issue is that the softphone client is a hybrid product that
doesn't contain a server application nor components.  This was  
an unexpected behavior for a product so after SCW is run and an
update is applied, the update doesn't fully complete.  If run  
before SCW we are fine.  There was also a similar issue with SCW
and preinstalled products being removed after a failed SCW that
has been addressed as well.                                    

Problem Summary

After a cube has been configured and the softphone client is    
updated, the update is not successfully created.  This manifests
itself in a number of areas including not showing up on the    
client download page as well as other areas.  This problem also
shows during an SCW failure with the preinstalled products not  
being fully reset causing multiple messages to appear in the    
message center.                                                

Problem Conclusion

By handling the conditions where SCW has run and certain        
artifacts are not assumed to be required the client download    
page will show updated information for the softphone client.    
Also if SCW fails during this update the preinstalled          
information will be reset successfully and not result in        
multiple messages being placed in the message center.          

Temporary Fix

Comments

Circumvention


PTFs Available

R110 SI37213    1000

Affected Modules

         
         

Affected Publications

Summary Information

Status............................................ CLOSED PER
HIPER........................................... No
Component.................................. 5724V90FR
Failing Module.......................... RCHMGR
Reported Release................... R110
Duplicate Of..............................




System i Support

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Document Information

Modified date:
19 December 2009