Troubleshooting
Problem
When using the Open action in IDM Web Services, COLD documents are not displayed completely. The issue does not occur if using the View action.
Symptom
The reported error is:
Error retrieving background image
[{"Product":{"code":"SS5USE","label":"IBM FileNet Web Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.0;3.3;4.0.1;4.0.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21445532