IBM Support

Slow performance due to Certificate Checking - solved using 'Per Application' approach

Troubleshooting


Problem

Controller client runs abnormally slowly. As part of troubleshooting, the root cause has been found - the .NET certificate checking is failing because the end user does not have access to the internet. [See separate IBM Technote #1347312 for more details]. The customer is aware that one solution is to unticking the "Check for publisher's certificate revocation" setting in Internet Explorer. However, the customer would prefer a solution that does not involve changing the security settings for *all* applications. Is there an alternative solution to this problem?

Symptom

Slow performance symptoms will vary, but typically a customer will find that it takes a long time (for example over a minute) for the Controller client to finish its launch/logon process.

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Document Information

Modified date:
08 May 2025

UID

swg21441779

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