IBM Support

E-mail Listener support for Microsoft Exchange 2010

Troubleshooting


Problem

After installing Exchange 2010, Maximo is no longer able to access the mailbox configured in the E-mail Listener application

Symptom

The following error will be seen in the Maximo log:


Error connecting to mail server for address <email address> on
mail server<email server> .Please examine the Maximo log file
javax.mail.AuthenticationFailedException Command is not valid in this
state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java 104)
at javax.mail.Service.connect(Service.java(Compiled Code))
at javax.mail.Service.connect(Service.java(Inlined Compiled Code))
at javax.mail.Service.connect(Service.java(Compiled Code))
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer
(EmailListnerTask.java 350)
at psdi.common.emailstner.EmailListnerTask.performTask
(EmailListnerTask.java 142)
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.
java 47)
at psdi.server.CronTaskManager$CronThread.run(Unknown Source)

Resolving The Problem

In Exchange 2010, the Default Authentication Method has changed for the POP3 and IMAP server.

The Default Authentication Method is now to use TLS ( Transport Layer Security ) Authentication which is not supported by Maximo.

The POP3/IMAP server must be reconfigured to use Basic Authentication to allow Maximo to access the mailbox.

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Document Information

Modified date:
13 April 2021

UID

swg21440937