Troubleshooting
Problem
Customer is trying to use Controller 8.5's new Java-based features (for example 'FAP' or 'Allocations'). User tries to open a user interface (UI) dialogue, for example by clicking 'Maintain - Configuration - Automatic Journals - Control Tables - Allocations'. User receives error message.
Symptom
Screen:
- Error
Model not found in context: journalType
Unable to find instance of model of type: journalType, type interface
com.cognos.ccr.models.journaltype.JournalTypeModel (load=DEFAULT)
exceptionId=ERR.ANY.WEBSERVICECONNTIONEXCEPTION.CANNOT_EXECUTE_SERVICE,
argument(s)=[http://controllersvr/cognos8/controllerserver/CCRWS.asmx,
010:......
Fail : Could not attach to JVM
TIP: There is no information recorded in the Event Viewer application log.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21414684