IBM Support

Remote Access Connection Failed Errors While Installing Maximo Base Services

Troubleshooting


Problem

Maximo Base Services required remote access to the middleware server and Enabling RXA connection on Windows 2008 middleware server is a must for a successful installation

Symptom

Enabling RXA connection on Windows 2008 middleware server
You might encounter the error CTGIN2268E: Remote Access Connection
failed if you are using a Windows 2008 64 bits environment with both
IPv6 and IPv4 configured. This occurs because the product installer is
not able to import the middleware information using the fully qualified
host name. You might also encounter error CTGIN2283E: Exception caught
while connecting to the remote server and exception CTGIN2138E:
Connection to remote system failed. To work around these errors, you
must enable the RXA connection on Windows 2008 middleware server.
CTGIN2063E The remote access user ID and password do not have appropriate access to hostname: <server> on list of errors that can be fixed by this technote.

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Document Information

Modified date:
17 September 2025

UID

swg21412635