IBM Support

How to modify Controller to use a different location for its temporary cache files

Troubleshooting


Problem

Customer would like to modify the folder that Controller uses to store its temporary/cache files.

Symptom

Customer is experiencing a problem which is being triggered by the fact that Controller is storing its cache files inside the following (default) folder: %APPDATA%\Cognos\CCR

  • For examples of what symptoms the customer may be experiencing, see separate IBM Technotes #1394239, #1391066 and especially #1386354.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1;10.2.0","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

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swg21409414