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Invalid XML character in Maximo Integration Framework

Troubleshooting


Problem

Processing records in MEA may result in errors on the error XML files generated.

Symptom

Depending on the XML settings defined in System Properties, you may experience some error messages on the error XML files and Maximo logs, such as:

A major exception has occurred.
Error on line 1: An invalid XML character (Unicode: 0x19) was found in the element content of the document.
A major exception has occurred.
Error on line 1: An invalid XML character (Unicode: 0x1c) was found in the element content of the document.
A major exception has occurred.
Error on line 1: An invalid XML character (Unicode: 0x13) was found in the element content of the document.

In order to fix the problem, you need to change settings in System Properties application.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"MEA: Generic","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.0;6.1;6.2;6.2.1;6.2.2;6.2.3;6.2.4;6.2.5;6.2.6;7.1;7.1.1;7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSLKYL","label":"Maximo Enterprise Adapter"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 September 2025

UID

swg21407696