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FileNet P8 Verity K2 Administration Web Server service fails to start after installation and no errors are given.

Troubleshooting


Problem

Verity services fail to start after installation of IBM FileNet Content Search Engine.

Symptom

The following error activity is seen in the IBM FileNet Content Search Engine application server log (jakarta_service log file in ...\verity\appserver\logs):

[2009-10-19 09:50:18] [info] Running Service...
[2009-10-19 09:50:18] [info] Starting service...
[2009-10-19 09:50:18] [173 javajni.c] [error] The specified module could not be found.
[2009-10-19 09:50:18] [764 prunsrv.c] [error] Failed creating java C:\Program Files\Java\jdk1.5.0_19\bin\jre\bin\server\jvm.dll
[2009-10-19 09:50:19] [982 prunsrv.c] [error] ServiceStart returned 1
[2009-10-19 09:50:59] [info] Run service finished.
[2009-10-19 09:50:59] [info] Procrun finished.

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Search Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21407575

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