Troubleshooting
Problem
Superuser would like to forcibly eject user XYZ from the Controller system. Superuser clicks 'Maintain - User - View Active Users', and can see that XYZ is logged into Controller. Superuser clicks 'Maintain - User - Manage Active Users' in order to log XYZ off the system. Superuser can see many users logged in, but *cannot* see some users (for example user XYZ).
Symptom
Superuser cannot see all the users (which are currently accessing the system via this application server) when they click on 'Maintain - Users - Manage Active Users'.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21406756