Troubleshooting
Problem
On a previously working Planning Analytics Workspace environment, Docker is getting unresponsive after few minutes (usually about 30 minutes) whereas all containers are still shown as "Up" (except for bss-init, which normally shuts down itself shortly after Planning Analytics Workspace started up).
When we try to stop containers through Powershell, the whole shutdown process hangs eventually.
Even basic Docker commands are not responding.
After a forced restart of Docker service, the "/scripts/paw.ps1 ps" command is showing neo-idviz and neo-provision as "Restarting", but they never reach the "Up" state.
The Mongo container might be either in "Up" or "Exit" state, but in both cases, the "mongo.log" shows that Mongo DB crashed :
2020-01-27T18:02:48.796+0100 I CONTROL [thread1] *** unhandled exception (access violation) at 0x00007FF9AD17F020, terminating
2020-01-27T18:02:48.796+0100 I CONTROL [thread1] *** access violation was a DEP violation at 0x00007FF9AD17F020
2020-01-27T18:02:48.796+0100 I CONTROL [thread1] *** stack trace for unhandled exception:
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] ???
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] KERNEL32.DLL BaseThreadInitThunk+0x14
2020-01-27T18:02:48.980+0100 I - [thread1]
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] writing minidump diagnostic file C:\mongodb\bin\mongod.2020-01-27T17-02-48.mdmp
2020-01-27T18:02:49.280+0100 I CONTROL [thread1] *** immediate exit due to unhandled exception
2020-01-27T18:02:48.796+0100 I CONTROL [thread1] *** access violation was a DEP violation at 0x00007FF9AD17F020
2020-01-27T18:02:48.796+0100 I CONTROL [thread1] *** stack trace for unhandled exception:
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] ???
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] KERNEL32.DLL BaseThreadInitThunk+0x14
2020-01-27T18:02:48.980+0100 I - [thread1]
2020-01-27T18:02:48.980+0100 I CONTROL [thread1] writing minidump diagnostic file C:\mongodb\bin\mongod.2020-01-27T17-02-48.mdmp
2020-01-27T18:02:49.280+0100 I CONTROL [thread1] *** immediate exit due to unhandled exception
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"Planning Analytics Workspace","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11284508