Valori Fournier is a Computer Systems Technology student at the Fanshawe College in Ontario, Canada. She started her internship with IBM Support in 2019, where she worked with the award-winning IBM Cognitive Support Platform, which uses IBM Watson to assign cases to the Support Professionals with the best skills, helping to resolve issues as quickly as possible.
What attracted you to join IBM Support?
IBM has a great reputation and I knew I would enjoy working at a technology company that has deep expertise across different fields and industries.
What’s your proudest accomplishment at work?
I loved that I was able to innovate and make the job my own by coming up with other, sometimes more efficient ways to complete my tasks.
What makes IBM Support unique?
The support team is made up of a diverse group of people. I have enjoyed getting to know individuals from many walks of life; even based in various countries. I feel that this variety really strengthens the skillset of the support team.
What’s one thing that really surprised you about working at IBM Support?
I was pleasantly surprised at how down-to-earth everyone was. Everyone treated me with honesty, respect, and dignity. It immediately put me at ease and gave me reassurance that I could be an IBMer, too!
What do you like to do on your own time?
I practice my faith, through religious meetings, preaching, and Bible study. Recreationally, I enjoy playing volleyball and other sports with friends.
What is your happiest moment at work?
2:30 PM (snack time)
Can you give future interns some advice for a successful internship experience?
I’d suggest pacing yourself and setting small weekly goals because time really flies by.
Meet Our Support Intern is a series of articles that aims to give you an insider look at how our interns are making a difference in the way we’re delivering support services to you.