Troubleshooting
Problem
User launches Controller classic client (CCR.EXE). User clicks 'X' button ("Controller Link").
- An error appears.
User then tries clicking 'Reports - Run'. User chooses report parameters, and then clicks 'run' button.
- A slightly different error appears.
Symptom
(1) When click green 'X' button:
Error Launching menu item "Controller Link"
Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook, or all macros may be disabled.
(2) When click green 'X' button:
Standard Error
Number: 1004
<…>
Cannot run the macro 'cc.LockScreen'. The macro may not be available in this workbook, or all macros may be disabled.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11282036