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Case Package and Conduct Meeting plug-ins for IBM Case Manager 5.2

Technical Blog Post


Abstract

Case Package and Conduct Meeting plug-ins for IBM Case Manager 5.2

Body

Case Package plug-in

 

The Case Package widget enhances IBM Case Manager with the ability to package a case, including the case data, related cases, case information, case documents and customer properties, into a zip archive, and add the archive as a case document. The zip archive includes a PDF document that has captured the case summary and the selected case documents. The plug-in contains an installation guide and a user guide in the documents folder and the binaries in the package folder. Please refer to the installation guide to install and configure the plug-in into IBM Case Manager. And refer to the user guide for more details on the widget.

 

Download Case Package Plug-in

 

 

Conduct Meeting Plug-in

 

The Conduct Meeting widget enhances IBM Case Manager with the ability to conduct a meeting for a case, including the meeting attendees, time and date, subject, and meeting notes, and send an email summary after the meeting. The widget also generates a PDF document for the meeting summary and adds the PDF document to the case. The plug-in contains an installation guide and a user guide in the documents folder and the binaries in the package folder. Please refer to the installation guide to install and configure the plug-in into IBM Case Manager. And refer to the user guide for more details on the widget.

 

Download Conduct Meeting plug-in

 

 

Please contact Deep Shikha (deep.shikha@in.ibm.com) or Kalaivanan Saravanan (kalaivanan@in.ibm.com) for any query on these plug-ins.

 

 

 

 

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ibm11281352