Flashes (Alerts)
Abstract
MaaS360 introduces a new portal help experience to aid new and existing MaaS360 administrators.
Content
In order to address the rapidly growing MaaS360 client base, we are introducing new "Help" features in order to aid the existing and incoming MaaS360 administrators.
Please Note: Elements of the new experience can be hampered by ad-blockers. It is important to allowlist MaaS360 in any ad-blockers running locally on machines where MaaS360 is administered, in order to prevent service disruptions.
Icon Changes
We've altered the icons on the top bar to accurately reflect the expected experience. Support related links - Support Contact Info, Client Cases, and link to chat (where available) - are now found behind a headset icon.
The question mark (?) is now home to both in-portal and external help.
Please Note: Both the headset and ? now require a "click" to launch, rather than hovering over the icon.
The redesigned help menu contains a number of new features. When admins click on the "?" the menu will pull down from the top and remain open whether-or-not the admin movies the cursor away from the border, and will not close until the 'X' in the top right corner is clicked. This will allow the admins to interact with the menu without unintentionally closing it.
The Search
The search bar contained within the help menu does not search the information within the portal like the primary search bar does, but rather it searches MaaS360 support content. This may be in the form of various embedded links (represented by a document icon), or a larger pool or web results from places like our Knowledge Center, the Security Learning Academy, and our large array of support content (represented by a bee icon).
Guided Walk-throughs
Another new feature is our guided walk-throughs. There are 10 to get started and they walk through some of our most popular workflows for new admins. These will take admins step-by-step through the process, presenting guidance of where to navigate on-screen, where to enter information, and where to get the proper info. They can be leveraged over and over by all admins as often as required to learn the workflows.
These workflows are in Phase 1 - we'll be adding more as we acquire feedback, and also adjusting the current workflows if required.
Walk-throughs are represented by a speech bubble icon.
Sample Walk-through images
Documents and Links
The remainder of the menu is very similar to the previous iteration. It will contain top support links as well as general support links.
Support Links
Open the headset icon to reveal the support contact links
Important Note: This is phase 1 of a multi-phased rollout. In the future there will be contextual help links available in the menu for each individual page. While languages may still be configured via the admin settings for the portal as a whole, this phase of the menu launch will only feature English for the new items. Translations for the walk-throughs are slated for a future release, but an exact date has yet to be determined.
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Document Information
Modified date:
22 January 2020
UID
ibm11275322