Troubleshooting
Problem
No User can log on to Controller (via SingleSignOn).
Symptom
User tries to log on Controller via SingleSignOn but receives the following error message:
Error: System.Web.Services.Protocols.Soap.Exception: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80070421): Automation error The account name is invalid or does not exist, or the password is invalid for the account name specified. at FrUserManagerB.UserManagerBClass.GetCurrentUsers(String sGuid, String sUser) at Cognos.Controller.Proxy.CCRWS.UserManager_GetCurrentUsers(String sGUID, String sUser)
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21404666